Privacy policy

Information we collect

We collect account details (optional title, name, and the email you sign in with), your sign-in method (email-and-password or a connected provider such as Google or GitHub), and operational logs needed to run and secure the service. In cloud deployments, we process the engineering inputs you submit to the engines — equations, models, requirements, code, and artifacts — solely to return your results. In local, on-prem, or air-gapped deployments, project data is processed inside the customer-controlled environment according to the deployment agreement.

Billing data

Payments and subscriptions are processed by Stripe. Your card number is entered directly with Stripe and is never stored by AETHER — we retain only a billing reference, your current plan, its status, and renewal date so we can show your subscription in account settings. Invoices and receipts are available to you at any time through the secure Stripe billing portal linked from your account.

How engineering inputs are used

Inputs and generated results are used to perform the work you request and to maintain an auditable record for your account. We do not use customer engineering inputs to train shared models, and we do not disclose them to other customers.

Controlled technical data

Material subject to export control (ITAR / EAR) must only be submitted under an agreed, ITAR-aware deployment. Public cloud access is intended for non-sensitive work unless your organisation has approved that environment for the data class. Where a controlled deployment is in place, controlled data is segregated and access is restricted to authorised personnel. Contact support@aether-intelligence.com before transmitting any controlled technical data.

Retention

Account and project data are retained for the life of the account and for any period required by contract or applicable law, then deleted or anonymised. You may request export or deletion of your data at any time. When you delete your account we may keep a minimal, anonymisable record of the reason you gave (where you chose to provide one) to help us improve the service; this record never contains your password or any engineering inputs.

Managing your data & account

You can manage your own data directly from Account settings, without contacting us:

• Update your profile — title and name, at any time.
• Request my data — download a machine-readable copy of the personal and subscription data we hold for you.
• Manage your subscription — switch plans, update your payment method, view billing history, or cancel through the Stripe portal.
• Delete my account — permanently remove your profile, sign-in, and subscription link. Deletion asks you to confirm and is irreversible. You may optionally tell us why you're leaving.

Your rights

• Access, correct, or export the personal data we hold about you.
• Request deletion of your account and associated project data.
• Object to or restrict specific processing activities.

Contact

Direct privacy enquiries to contact@aether-intelligence.com. For general enquiries, see our contact page.

Last updated · 26 June 2026